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After sales and service

Hebei Gaoke Environmental Protection Group Co., Ltd. has a sound product after-sale technical service system, the product after-sales service has strict measures and strong technical force, to ensure that dust removal products to where the service team to where. To the greatest extent possible to meet the user's technical requirements for products and services. And the Company is also established throughout the country a strong sales network and offices, which not only include providing you with advanced design, quality products and preferential prices, but also need to provide good technical support and after-sales service. Our work will not break without knowing your needs and satisfaction.
Pre-sales service commitment:
1. To provide special needs of product design, manufacture, to meet the individual needs of customers.
2. The company strictly according to the contract arrangements for production, shipping, guarantee delivery time according to the contract.
Service commitment:
1, Three Guarantees on the sale of products, in the Three Guarantees period, if there is a problem caused by the quality of the product manufacturing factory repair; For other causes of the problem, the factory actively assist users to solve the problem, to ensure timely delivery of products , To minimize the loss of accidents.
2, installation of major equipment, commissioning, on-site technical services by the chief engineer, led by technical experts bring their own on-site service to address the user's various problems. Key projects stationed on the site.
3, the company's products arrived at your office, the technical staff will be responsible for helping guide the installation, commissioning and other work.
4, and actively cooperate with users to do a good job on-site product operation and maintenance management, at any time to the user at cost price to provide our spare parts and accessories products.
5, adhere to the quality first, the principle of the supremacy of users, at any time follow the user's call, when the need for on-site service, I plant to ensure that the user receives a notice within 24 hours to give a reply within 72 hours to reach the scene in an emergency The fastest means of transport arrived in 32 hours.
 
6, the quality of equipment in the context of maintenance problems, the company responsible for free maintenance, and received the phone within 2-5 hours to reach or reply.